And the name of the store is . . .

August 13, 2008

Wow, you would not believe how many comments and emails I’ve received demanding to know what store this was. You guys crack me up!

Well, I won’t keep you in suspense any longer. The name of the store is . . . Kohls in Torrance, California.

I thought this was an isolated situation but after reading all your comments, I’m surprised at how common this is. Which brings me to wonder . . . why?

Why in the world would a manager allow his/her store to get this bad? Is it because of a lack of manpower? Lack of security?

And why would some consumers feel it’s okay to treat a store in this manner? Is it because they feel a  department store doesn’t deserve their respect? After all, you’d never see something like this in Macys.

I have no idea why this happens but maybe someone out there does. Anyone in the retail field know the answer? Please enlighten me.



 
Aloha for stopping by Pamela, UptakeInOH, Carrie, Michele P., Donetta, Kelleythejewelrylady, Valmg, Deb - Mom of 3 Girls, Diana/sunshine, Natalie, Tamy ~ 3 Sides of crazy, Desi, Melissa Markham, Desert Songbird, Ginny, ShellyJ, Christy, Channah @ Get a Grip, Mom!, Lisa in CA, Forgetfulone, Tina, Mary @ Adventures in Mommyland, Melissa, Dee, Aimee, Pamela Kramer, Renee, Lisa C., Matt, Michelle, Jeannie, Arizona, Happyathome, Kristi, Amy @ The Q Family, Spice, Jen, TheAngelForever, Busymama Kellie, Ciara, Cathi, and Illahee

43 Comments on “And the name of the store is . . .”

1
August 13, 2008
9:11 pm

illahee said:

i would say lack of employees. and it can be pretty shocking how other people treat stores. i actually rearrange and straighten shelves sometimes, and i haven’t worked retail in nearly ten years!

2
August 13, 2008
10:59 pm

Cathi said:

Kailani,
I am stunned!! I never in a million years would have guessed Kohl’s. We have one nearby and it is always as neat and clean as our Macys. I love to buy holiday textiles there. I figured your photos were of a dollar store or Ross. Wow!
Seriously, I would email the Kohl’s corporate office with a link to your post. Ask how the manager can justify such a mess. I would imagine it wouldn’t happen again. Really, do it!!
Big Smile!

3
August 13, 2008
11:02 pm

ciara said:

i rarely shop at kohl’s. i think i’ve only shopped in them twice. never saw the toy section…never knew they had one LOL

4
August 13, 2008
11:03 pm

ciara said:

p.s. i used to work retail and i know some employees just don’t give a crap. they’ll let stuff go until the next person comes in to take care of it. did i mention i really HATE retail? LOL

5
August 14, 2008
1:52 am

Busymama Kellie said:

I’ve never been to a Kohls before but always see ads for it. Seemed like a nice place to shop but I guess I’ll be rethinking that…

6
August 14, 2008
2:12 am

TheAngelForever said:

Wow, I am floored. I have been to at least 10 different Kohls stores all over the place. I have NEVER seen one look that disgusting. Sure the toy section is sometimes out of order, but things just look like people have touched them, not ransacked them.

What’s funny is you saying that Kohls is a discount store. Yes, they have great sales and things, but I have never considered it in the same league as TJ Max and Marshalls. I love Kohls and shop their frequently for clothing and other items. The stores I have always been to are spotless, organized and easy to follow signs. I always go there over Sears, Macys and other department chains.

I hope that that store gets wind of this and is embarrassed because they are giving the company the wrong image. Sorry you had this experience.

7
August 14, 2008
2:16 am

Jen said:

Yes, I’m a big Kohls shopper here in Massachusetts and I’ve never seen any of ours look like that!

I agree to send the pic to corporate and see what they have to say!

8
August 14, 2008
2:24 am

Spice said:

Oh wow that was Kohls? I love Kohls! When we lived in NJ I always shopped there and the ones near us now in Florida we shop at too and have never seen anything like that. I’m thinking it has to be the manager of the store just doesn’t care.

9
August 14, 2008
3:31 am

Amy @ The Q Family said:

I can imagine that Kohl’s can be like that since I have seen one myself but not nearly as bad. I think when they have a big sale sometimes it can get out of control.

I guess the main reason probably from lack of resources. Retail doesn’t really do well this year and they probably cut cost (like everyone else). Same or even more work but with less resources. I think they typically have 4-5 employees for the whole store at one time. I might be wrong here… But I don’t think 4-5 employees will be enough to straighten the store throughout the day.

I feel bad for those employees. Imagine how late they have to stay to clean this up!

10
August 14, 2008
3:43 am

Kristi said:

I’m shocked that it was Kohl’s. I was expecting it to be one of hose off name discount stores. But now that you mentioned it, I have noticed the toy section ion our Kohl’s not looking so great sometimes.

11
August 14, 2008
4:08 am

happyathome said:

Lack of store upkeep, employees or even display!

12
August 14, 2008
4:11 am

Arizona said:

The only stores I”ve ever seen that messy are Big Lots and our local Salvation Army Thrift Store.

13
August 14, 2008
4:14 am

Jeannie said:

Our Kohls looks almost like that!!!! =) For real! Very sad!

I agree with the comment above…our big lots also looks like that!

14
August 14, 2008
4:19 am

Michelle said:

I can’t believe that is Kohls! I never have seen a Kohls look like that!

15
August 14, 2008
4:32 am

matt said:

Wow, I’ve been to several Kohl’s on the east coast and never saw one like that. … or any store for that matter. I couldn’t imagine managing a store and having it look like that for even a minute.

16
August 14, 2008
4:35 am

Lisa C. said:

That is just disgraceful.. We love our Kohl’s here in VA. Didn’t even know it was concidered a bargain store. I’ve seen some stores like that around the holidays, but only because the staff couldn;t keep up with the traffic. But this is crazy!!!

17
August 14, 2008
4:41 am

Renee said:

I have to agree with the lack of employees comment. At our Kohls you are very hard pressed to find anyone working anywhere in the store except for at the registers. But even then I’ve never seen ours look that bad…well except for maybe in the dressing rooms.

what I don’t get is why people think it’s okay to leave a store or a bathroom all a mess. would they leave their house looking like that??? no.

18
August 14, 2008
4:46 am

Pamela Kramer said:

I knew it! That should have been a contest. rofl

19
August 14, 2008
4:58 am

Aimee said:

I have worked in retail at a lot of places (Mervyn’s, Macy’s, etc) and sadly there are always people who feel like they can trash the place. And it’s usually in the kids department that it happens. Even in nicer places.

Of course we were always on top of it to clean up, but when it was really busy there were days when it took more time to get to the mess, and mess breeds mess.

Actually, you would be shocked what people seem to feel is OK to do in a store. Boy oh boy!

20
August 14, 2008
5:19 am

Dee said:

here in Silverdale we have a Kohls, it is more akin to a JCPENNYS or a Mervyns type store and not really a discount store. I can’t imagine our store looking like that ever, but I’ll keep you posted if it ever does.

21
August 14, 2008
5:34 am

Melissa said:

Kohls?! Really… ours are usually clean and nice.
I worked retail for a long time and it seems to be a combination of two things: employees who don’t care and consumers who aren’t accountable. The consumers don’t have to take care of that item - it doesn’t belong to them. They can treat it however they’d like. And the employees don’t own the items either. They show up, work their hours, grab a paycheck and go home. They have no pride in their work.
I agree with the others… I would report this to Kohls. Really, I’ve never had a problem like that in one of their stores…

22
August 14, 2008
5:38 am

Mary @ Adventures in Mommyland said:

I thought it was Big Lots! Wow I’ve never seen a Kohl’s look that bad…

23
August 14, 2008
6:17 am

tina said:

Well I worked in the retail industry for 10 years and the horrible reality of it is.Most people are just plain nasty they don’t care how they treat the stores property. The store I worked in had a coffee island and it was set up so everything was at your finger tips.People would come in make their coffee and leave their trash sitting on the counter and let me just say that there were 4 trash can holes all over the island all you have to do is just drop it in. I would say 9 out of 10 people just left it there. There was always sugar spilled and coffee everywhere. There were multiple napkin holders placed in eye site and always full. I left the retail industry because I started to get fed up with the way the customers disrespected the store and it’s emplyees.

24
August 14, 2008
6:23 am

Forgetfulone said:

We’ve created a sense of entitlement where people don’t feel responsible for some of their own behavior, and feel like they should be taken care of. Even in schools, I’ve heard children say, “That’s what the custodians are for” when they’ve created messes they don’t want to clean up themselves. People figure the employees get paid to clean it up, but that is erroneous thinking! I’m still a firm believer in cleaning up the messes you make.

A store gets like this when person after person feels like they don’t have to put something back the way it was. I live with two step-daughters and a son who I’m trying to teach to have more respect for others. I guess that’s what it boils down to.

25
August 14, 2008
7:18 am

Lisa in CA said:

I live in Southern California and I’ve seen at least one other Kohls that has looked that way as well, but usually you see that kind of thing at Big Lots.

26
August 14, 2008
8:24 am

Channah @ Get a Grip, Mom! said:

Wow, I would never have guessed a Kohl’s. I live in SoCal, and I’ve never seen one look like that. You should forward the picture to Kohl’s so they can do some retraining with their staff.

What kind of people go into a store and treat it like that? Do they just dump stuff on the floor of their homes?

27
August 14, 2008
9:17 am

Christy said:

I haven’t been in a Kohl’s in a while, but honestly I’m not surprised. Our society has devolved to this level because nobody seems to care at all about anybody but themselves. It’s in the way we drive, the way we design our homes, the way we shop, eat, talk on the phone - all of it. We all act like we’re the most important (or only) person on the planet and that the people we come across don’t matter.
I know it’s a generalization and I don’t believe it’s really “all” of us, but it’s become enough of us that this kind of crap is prevalent now.
That said, if any of my kids did this to a store we were in (which they wouldn’t because they know their mother), I’d make sure we didn’t leave until it was picked up. Unfortunately, I’m sure it was adults that created this tsunami and they should be ashamed.

28
August 14, 2008
9:33 am

ShellyJ said:

I would never have guessed Kohl’s - that is one of my favorites! Big Lots or Tuesday Morning I would have believed…..

29
August 14, 2008
12:06 pm

Ginny said:

Oh wow, the Kohl’s by us is so nice. I can’t believe that was a Kohl’s.

30
August 14, 2008
1:39 pm

Desert Songbird said:

When I worked for Kohl’s back in 1983, we were not allowed to have the store in this condition. My, how things have changed!

I knew it was Kohl’s because I’ve been in that toy area numerous times with my kids. It always looks like that, and I can fathom no reason why that is. All I know is the accessory departments, usually for the girls, looks like this as well.

31
August 14, 2008
3:01 pm

Melissa Markham said:

I am really surprised it is Kohl’s. Sounds like the employees there (and the manager) need to hear from corporate!

32
August 14, 2008
3:14 pm

desi said:

That’s funny. Our Kohl’s alway looks very nice. I was going to say our Kohl’s always looks like Macy’s at the mall! I guess it just depends on the store manager.

33
August 14, 2008
4:25 pm

Tamy ~ 3 Sides of crazy said:

OMG - what a mess. I can’t believe people sometimes!

34
August 14, 2008
7:03 pm

Natalie said:

Kohl’s? Really? I’m shocked!!! I’ve only been in a couple of them ever, but never saw anything like that. Crazy!!!

35
August 14, 2008
7:46 pm

diana/sunshine said:

i would have never guessed kohls. i love kohls and the four i have shopped at here in my area looks nothing like your picture or the other stores that were mentioned in your comments. i shop at kohls more than any other store.

torrance is my hometown and i think i went to that store when it first opened. i’m surprised kohls would allow one of their stores to look like this. have you thought of writing to their corporate office?

36
August 14, 2008
9:44 pm

Deb - Mom of 3 Girls said:

Wow. I never ever would’ve guessed Kohl’s. To me they are a higher end department store. I would’ve thought TJ Maxx or Big Lots. I shop at Kohl’s all the time, and have never seen one look even close to like that. Incredible.

I would suggest writing their corporate office too - they really should know the image that some of their stores are showing. I think they might be just as appalled.

37
August 14, 2008
10:48 pm

valmg said:

I never would have guessed that was a Kohl’s. Our Kohl’s toy section is very well kept.

38
August 15, 2008
6:50 am

kelleythejewelrylady said:

It does not surprise me… sadly enough….
My Kohls ‘toy’ asile, I find is almost always like that too. I think parents just let their kids loose overthere as it keeps them busy and they can shop.

I have been in retail for almost 20 years now and have seen it all.

People will open a box to look at something…make sure they like it…leave the open one on the floor and take a new box. I have pulled up full dirty diapers from under racks/ on top of racks of clothes. .. come on, how hard is it to find a trash can or bathroom?

I could go on and on….

I think the overall feeling is ..”why should I clean it up, its not my house…. they have people to do it.. ect.” Its just a blantent disregard and disrespect for property.

On the other side of the coin, that store manager should never have let it get that far… or at least put someone over there to try and straigten it up. S/he would know areas that are the ‘bad’ spots and should have somone checking often.

39
August 15, 2008
12:44 pm

Donetta said:

We have a Ross here in Mesa that the parents allow the kids to go to the toy department alone! You are looking at the same type thing and I have asked about it and it was told to me by the employees that it is a cultural thing.

40
August 15, 2008
2:50 pm

Michele P. said:

wow, the closest Kohl’s to me is not like that! I would have never known, and hope it is an isolated incident. I don’t go that often, but a coworker works there part time and she loves it, always talks to me about setting up displays and how much fun she has doing it. That being said, I HAVE seen stores in this condition before, usually low end retailers or dollar stores, the worst was in stores going out of business. I can remember when the Ames Dept. Store chain went out a few years ago, people were just stuffing bags (in MA and RI stores I went to) and walking out, and others were opening the lipsticks, perfumes, etc… letting their kids play with them or just smooshing them on the floor. Towards the end it was nasty, stained clothing, shoes missing the other half, used cosmetics, broken dishes and glass items-people just didn’t care. Your store pic reminded me of that, which is why I was shocked it was a Kohls. Thanks for the post, and the eye opener.

41
August 15, 2008
3:41 pm

Carrie said:

Holy smokes! I’d send that pic to corperate!

I’ve been to 2 Kohls and both were in pristine condition.

42
August 15, 2008
6:48 pm

UptakeInOH said:

Good idea to send the picture to corporate.

We have a Kohl’s here in town and it can get pretty packed with stuff but has NEVER looked like that. Even our Big Lots doesn’t get that bad. That’s a dirty mess.

43
August 20, 2008
7:27 pm

Pamela said:

Poor management. Oil flows from the top.

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