Customer Service?

February 21, 2007

There are many advantages to living in Hawaii . . . warm winters, year-round tans, the food, the people, the lifestyle.

However, recently I came come across a disadvantage. When people find out you’re from Hawaii, that’s all they want to talk about. Now, normally I really don’t mind. I love living here and sharing our wonderful islands and culture with the world. However, when it interferes with with my objective for calling, it can get annoying.

Case in point. Yesterday I was on the phone with a lady from Verizon Wireless to see when my new phone should be arriving. This is how the conversation went.

Lady: And where are you calling from today?
Me: Umm, home?
Lady: No, I mean from what state?
Me: Oh! Hawaii.
Lady: Really? So, is it summer there now? I hear your seasons are the opposite from the US Mainland. What’s the temperature like? Were you born there? Do you like living there? Is it hard to live on an island? Do you get to travel off the island much? (on and on and on)
Me: (after answering her questions) So, when do you think I could get a replacement phone?
Lady: It should be there any day now. So how long does the mail take to get there? I guess you would have to send everything by plane since the boats would take too long. Do you go to the beach a lot? Is there one in your backyard? (on and on and on)
Me: Will it be a brand new phone or a refurbished one? I don’t want a refurbished one.
Lady: I’ll have to check on that. So, when do you think is a good time to visit? I’ve always wanted to go to Hawaii.

Finally, after answering all her questions and not really getting any answers of my own, she says,

Lady: So, is there anything else I can help you with today?
Me: Do you think Verizon will ever carry the Treo 680 like Cingular does?
Lady: I don’t know. But I hope you have a wonderful day!

ARGGGHHH!



 
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