Sounds innocent, right?
Well, in June 2007, Kate Pennland and her 19 month old son Garen boarded a flight in Houston bound for Oklahoma. As they were taxing out, Garen repeatedly said, “Bye bye plane.” Apparently, this irritated the flight attendant who insisted that Kate make her son stop. When he didn’t, the flight attendant said, “It’s not funny anymore. You need to shut your baby up. You know, it’s called baby Benadryl.”
OMG! I was appalled by this! Not only as a mother but as a flight attendant.
As parents, we all know how stressful it can be to travel with your children on an airplane. We try to plan in advance to make sure every possible situation can be resolved with our handy bag of tricks. However, there will be times when you just can’t control what your child says or does no matter how hard you try. In these cases, you just go with the flow and try to remember that you’ll never see these people, who are glaring at you, ever again. However, if all he was doing was saying “bye bye plane”, that mother is very fortunate. Garen sounds like a well behaved child to me. Especially after an 11 hour delay.
As a flight attendant, I am embarrassed at the image this Continental Express employee is projecting about flight attendants in general. I can think of more than a few co-workers who should be taking classes in customer service but I can’t imagine any of them actually having someone taken off a flight for something so insignificant. What puzzles me is how the flight attendant was able to get the Captain to agree with her. Yes, we can remove someone from a flight if we feel we’re being threatened but if it is true that Kate and Garen were not a threat, then all they would have to do is talk to the passengers around her. Wouldn’t they have then found out that the flight attendant blew the whole situation out of proportion?
Something just doesn’t seem right here.
In any case, from what I’ve read so far about the situation, my sympathy lies with Kate and Garen. No one should have to be subjected to that kind of treatment, no matter what the situation. I’d be interested, though, in finding out what happens to that flight attendant.
What do you think her fate will be?